The Workflow Trade Portal provides approved trade customers with exclusive access to trade pricing, account management tools, and streamlined ordering. This guide will help you access your account and resolve common login issues.
Accessing Your Trade Portal
Once your trade account application has been approved, you'll receive login credentials via email.
Enter your registered email address
Enter your password
Click 'Sign In'
First-Time Login
If this is your first time logging in:
Check your email inbox (and spam folder) for your welcome message containing login details
You may be prompted to set a new password for security purposes
Once logged in, we recommend updating your account preferences and contact information
Common Login Issues & Solutions
Forgotten Password
Click 'Forgot Password?' on the login page
Enter your registered email address
Check your email for a password reset link
Create a new password following the security requirements
Return to the login page and sign in with your new password
Email Not Recognised
Ensure you're using the email address provided during your trade account application
Check for typos in your email address
If you've recently changed your business email, contact our trade team
Account Locked or Access Denied
Your account may be temporarily locked after multiple unsuccessful login attempts. This is a security feature to protect your account.
Wait 30 minutes and try again
Use the 'Forgot Password?' option to reset your credentials
Contact our trade support team if the issue persists
Browser or Technical Issues
Clear your browser cache and cookies
Try logging in using a different browser (we recommend Chrome, Firefox, or Safari)
Ensure JavaScript is enabled in your browser settings
Disable any VPN or proxy services that may interfere with access
Check that you have a stable internet connection
Regional Access
Please note that the Trade Portal is only accessible to approved trade customers in the Republic of Ireland, Northern Ireland and UK. If you're attempting to access the portal from outside these regions, you may experience access restrictions.
Need Further Assistance?
If you continue to experience login difficulties:
Email: [email protected]
Our trade support team is available Monday to Friday, 8:00 AM - 4:00 PM GMT
For new trade account applications, please visit our trade application page.