Below you’ll find answers to common questions about our B2B service - from placing your first order to setting up a monthly account. If you need further help, our dedicated catering team is always ready to assist at [email protected].
Getting Started
Do I need to register to use Workflow's B2B eCommerce platform?
Yes, we ask that you create an account when placing your first trade order. This helps you easily manage your orders.
To apply for access, complete the form on our trade account page here, enter your details, and our team will review. Once approved and set up, your business information will be saved for future orders, making reordering a breeze.
Can I set up a credit account for my company?
Yes! We offer credit accounts for regular trade customers in the Republic of Ireland. For further information please see our Payments & Accounts section below or contact our team at [email protected].
Placing Your Order
How do I place an order?
Once your online trade account has been approved and activated, you can place your order directly online at Workflow. Simply select your items and the quantity required and follow the Shopify checkout process.
Is there a minimum order amount for delivery?
No, there is no minimum order, but shipping charges may apply depending on the order value and/or your location.
Will I receive a VAT receipt following purchase?
Yes, once your order has been successfully processed you will automatically receive a confirmation email. Included in this email will be a link where you can download your VAT receipt.
Delivery Information
What are your delivery times?
Free delivery via DPD Couriers on orders over €150 to all-Ireland addresses
All-Ireland: Next business day delivery via DPD Couriers
UK: Two business day delivery via DPD Couriers
International: varies by delivery location and order size / weight. Shipping is charged at the rate quoted by DPD or FedEx, with nothing added by us. Übermilk, Markibar, Cinoart, Osborne and Vitrifrigo products are available on the island of Ireland only
How to Track Your Order
Check your email: We’ll send you a tracking number as soon as your order is picked up.
Click the tracking link in your email or copy your tracking number.
Visit the courier’s tracking page:
Enter your tracking number for real-time updates.
If you have any trouble tracking your order, just reach out to us.
Payment & Accounts
How do I pay for my order?
You can pay online at checkout by credit or debit card, Apple Pay or Google Pay. You can also order now and pay by bank transfer before dispatch, or pay by monthly direct debit with an approved credit account. If you have any trouble with payment, please reach out to us at [email protected].
Can my company set up a monthly credit account?
Yes! If you’re ordering regularly and are based in the Republic of Ireland, you can apply for a GoCardless Direct Debit account with us. Payment terms are 14 days after month end and accounts are subject to approval.
To get started, simply click here or use the QR code below to securely set up your monthly direct debit (collected by our parent company Coffeeangel). Once your direct debit is set up, you’ll receive instructions for seamless checkout.
Frequently Asked Questions
Does free delivery on orders over €150 apply to UK or international deliveries?
No, our free delivery offer applies only to all-Ireland addresses. Delivery to mainland UK is €15.50 + VAT per case. International shipping is charged at the rate quoted by DPD or FedEx, with nothing added by us.
Can you provide financing on purchases?
No, but we can direct you to financing companies who have assisted other customers interested in financing in the past. Please contact us for further details at [email protected].
Is Workflow part of Coffeeangel?
Yes, Coffeeangel is our B2C parent company. Workflow was created to handle all our B2B business.
Still have questions?
Our B2B team is here to help! Contact us and we’ll get back to you as soon as possible.