How do I request a service callout for an Übermilk ONE?
Complete the Callout Request Form at https://workflow.coffee/pages/callout-request.
Submit one form for each affected machine. This applies to all three models: Übermilk ONE Dairy · Hot, Übermilk ONE Dairy · Hot & Cold and Übermilk ONE Plant-Based · Hot & Cold.
What should I include in the form?
The machine serial number
A description of the fault and when it started
Photos or a short video if they help show the problem
Your Daily Flow Test results for the last 4 to 6 weeks
What happens after I submit the form?
Our technical team reviews the form and contacts you within one working day to diagnose the issue and, if needed, arrange a visit. Office hours are Monday to Friday, 07:30 to 15:30.
What if it is urgent?
Submit the form first, then email [email protected] and mention that the form has been sent.
Do you service machines not bought from Workflow?
Yes. We service Übermilk machines anywhere on the island of Ireland, including Northern Ireland, whether or not the machine was bought from us.
For machines not supplied by Workflow there may be additional charges for travel and training, and this work is not covered by our warranty. We will confirm any charges with you before booking the visit.
ℹ️ Before a physical inspection
Power the machine off at the toggle before inspecting or handling internal parts — unless you are mid Intensive Clean, which must stay powered on and attended until the cycle is complete.
Submit your request
If you have not had a response within the stated timeframe, or your issue is urgent, contact us at [email protected].